CBSE Class 10 Front Office Operations 2018 Question Paper

This question paper contains 22 questions. Part-A Question Nos. 1-6 are multiple choice questions carrying 1 mark each. Part-B Question Nos. 7-14, are very short answer questions carrying 2 marks each. Answer to them should not exceed 30-40 words each.

Part-C Question Nos. 15-20, are short answer questions carrying 3 marks each. Answer to them should not exceed 60-70 words each. Part-D Question Nos. 21 & 22 are long answer questions carrying 5 marks each. Answer to them should not exceed 100-150 words each.

Part A

Multiple choice Questions

1. Communication at lateral or parallel level in an organizational hierarchy is called as

(a) Horizontal (b) Upward
(c) Downward (d) Formal

2. What is the capital of Maldives ?

(a) Male 
(b) Thimpu 
(c) Port Louis 
(d) Port Blair

3. What is the currency of Saudi Arabia ?

(a) Dinar (b) Taka (c) Peso (d) Rial

4. Which is the most important skill required while giving information to the guest ?

(a) Positive attitude 
(b) Communication
(c) Pleasing personality 
(d) Punctuality

5. Physical ability is a required quality for front office staff because

(a) He has to lift heavy items.
(b) He has to stand for long hours.
(c) He has to frequently climb stairs.
(d) He has to move around to different departments.

6. Which department is responsible for giving room keys to the guest on his arrival ?

(a) Reception (b) Concierge (c) Reservation (d) Travel Desk

Part B

7. How newspapers can be used as job portals ?

8. Enlist any five points why front office professional should read newspaper.

9. Mention the positive effects of good grooming in hospitality industry.

10. Why Team Work is an important attribute for front office personnel ?

11. What is the role of a travel desk in a hotel ?

12. List any four functions of bell desk.

13. Differentiate between Data and Information.

14. List any five advantages of using computer at your work place.

Part C

15. Differentiate between a sender and receiver in the context of communication.

16. Briefly explain any four advantages of daily newspaper reading.

17. Write a note on social benefits of maintaining good hygiene and grooming.

18. What are the guidelines related to uniform and its role in grooming standards ?

19. Elaborate upon the following two required qualities for front office staff :

(a) Pleasing personality
(b) Good Memory

20. Neatly draw the hierarchy chart of a medium size hotel.

Part D

21. What are the different types of Communication ? Explain in brief.

22. Write the features of Hotel lobby and list its sections.