Front Office Operations Class 11 Syllabus

The Hospitality industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line and additional fields within the tourism industry.

The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations.

Hospitality is the relationship between the guest and the host, or the act or practice of being hospitable. This includes the reception and entertainment of guests, visitors or strangers.

Part B: Vocational Skills (50 Marks)

Unit-1: Lets Recall Tourism

Unit-2: Evolution and Growth of Hotels

Unit-3: Communication Skills

Unit-4: Pronunciation & Body Language

Unit-5: Grooming Standards

Unit-6: Telephone Manners

Unit-7: Guest Services in Hotels

Unit-8: Role of Technology in Hospitality